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Our strengths
TELMMA AND SUSTAINABLE DEVELOPMENT
For Telmma, environmental issues are at the top of the agenda and it has put in place procedures designed to tackle new sustainable development requirements and ensure compliance with them (regulatory intelligence, staff training / awareness-raising, etc.). Its Health, Safety and Environment technical department has developed real expertise in this area:
- Energy audits
- Support or sponsorship for High Environmental Quality Operations certification
- Green Rating audits
- Awareness-raising for users about the HEQ Operations approach
- Environmental fact sheets, etc.
UNIQUE EXPERTISE: COSTS BENCHMARKING
Telmma believes that access to performance indicators is a key factor for progress in property management. Information and transparency lie at the heart of its approach and it has implemented its own costs benchmarking system based on the type, technical characteristics and surface area of the building and the services available. The tool can be used to develop action plans and optimise the costs of assets under management.
QUALITY APPROACH: TELMMA IS iso 9001 CERTIFIED
Telmma believes that the quality and rigour of its services are as much the result of the skills of its staff as of the reliability of its procedures.
Telmma therefore attaches great importance to:
- rigorous methods,
- using tried and tested management tools,
- planning activities,
- monitoring numerous measurement points and indicators,
- operational reviews and activity reports.
Customer satisfaction, innovation and quality are all priorities for the business: Telmma is NF ISO 9001® certified (certification obtained in 2001 and renewed annually since) for Property Management activities.